User Agreement
Effective Date: September 11, 2025
This User Agreement (the “Agreement”) is a binding contract between Remix, Inc. (“Remix,” “we,” “us,” or “our”) and the person or entity accepting this Agreement (“Customer”) and governs access to and use of the Remix AI Manager platform, including websites, web or mobile applications, software, hardware devices, APIs, documentation, and related services (collectively, the “Services”). Individuals who access the Services under Customer’s account are “Authorized Users.”
By clicking “Accept,” executing an order form, or using the Services, Customer agrees to this Agreement. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Services.
1. Accounts; Eligibility; Administrators
1.1 Eligibility. Customer and its Authorized Users must be at least the age of majority in their jurisdiction and capable of forming a binding contract.
1.2 Account Registration. Customer must provide accurate account information and keep it current. Customer is responsible for maintaining the confidentiality of credentials and all activities under its account.
1.3 Administrators. Customer designates one or more administrators to manage settings, permissions, integrations, and data retention. Remix may act on instructions reasonably believed to be from Customer’s administrators.
2. Orders; Subscriptions; Fees
2.1 Orders. Access to the Services is purchased via one or more order forms referencing this Agreement (each, an “Order”). Orders specify subscription tier, term, quantities (e.g., locations, devices, seats), and pricing.
2.2 Subscription Term; Renewal. Unless otherwise stated, subscriptions renew for successive terms equal to the initial term at then-current rates. Either party may non-renew by written notice at least 30 days before the end of the current term.
2.3 Fees; Taxes. Fees are due as stated on the Order. Except as expressly provided, fees are non-cancelable and non-refundable. Prices exclude taxes; Customer is responsible for all applicable taxes, duties, and similar charges, excluding taxes based on Remix’s net income.
2.4 Late Payments. Overdue amounts may accrue interest at 1.5% per month (or the maximum allowed by law) and may result in suspension under Section 11.
2.5 Trials and Free Features. Trials are provided “AS IS” with limited or no support and may be terminated at any time.
3. Rights to the Services; Restrictions
3.1 Access Grant. Subject to this Agreement and the applicable Order, Remix grants Customer a non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Services for Customer’s internal business operations.
3.2 Authorized Users. Only Authorized Users may access the Services, and only up to the quantities on the Order. Customer remains responsible for its Authorized Users’ compliance.
3.3 Restrictions. Customer will not (and will not permit anyone to): (a) copy, modify, translate, or create derivative works of the Services; (b) reverse engineer, decompile, decode, or otherwise attempt to derive any source code or underlying ideas (except to the extent permitted by law); (c) bypass or breach security or rate limits; (d) access the Services to build a competing product; (e) resell, lease, or provide the Services to third parties (other than Authorized Users); (f) use the Services for high-risk or life-critical activities where failure could lead to death or personal injury; or (g) use the Services in violation of law or this Agreement.
3.4 Acceptable Use. Customer will not upload, stream, or process: (i) content that is unlawful, infringing, or invasive of privacy; (ii) malicious code; or (iii) data collected without required notices or consents (including audio/video/biometric or workplace monitoring subject to wiretap, consent, or labor laws). Customer will not interfere with devices, sensors, or cameras in a way that defeats safety or compliance features.
3.5 Open Source and Third-Party Code. Certain components may be provided under open-source licenses; such licenses govern those components.
4. Customer Data; Privacy; Data Processing
4.1 Customer Data. “Customer Data” means information submitted to or collected by the Services from or on behalf of Customer, including video, audio, depth/spatial data, 2-D/3-D reconstructions, scene metadata, computer-vision detections, logs, and information ingested from third-party systems (e.g., POS, scheduling, sensors, cameras). As between the parties, Customer retains all right, title, and interest in Customer Data.
4.2 Remix Use of Customer Data. Customer grants Remix a worldwide, non-exclusive license to host, copy, transmit, display, process, and otherwise use Customer Data to provide and support the Services, prevent or address service or technical issues, comply with law, and as otherwise set forth in this Agreement.
4.3 Privacy Policy; DPA. Remix will handle personal data in accordance with the Remix Privacy Policy then in effect. If Customer requires a data processing addendum (“DPA”), the Remix DPA is incorporated by reference when executed by the parties and will govern to the extent of conflict regarding personal data processing.
4.4 Usage Data; De-identification. Remix may collect and use Usage Data (operational metrics, performance, and diagnostic data) and de-identified/aggregated data derived from Customer Data to operate, analyze, improve, and secure the Services, and for benchmarking and statistical purposes, provided such data does not identify Customer or individuals.
4.5 AI/Model Disclosures. Model-driven features may generate inferences, scores, and recommendations. Remix does not use Customer’s non-public Customer Data to train models made available to other customers unless Customer opts in. Customer remains responsible for reviewing outputs and for decisions based on such outputs.
4.6 Recording and Monitoring Features. Customer is solely responsible for configuring capture/recording, retention, and access settings; providing required notice and consent (including state wiretap/2-party consent laws and workplace monitoring); and disabling features where required.
4.7 HIPAA/PHI. The Services are not intended for Protected Health Information unless the parties execute a Business Associate Agreement. Absent a BAA, Customer will not submit PHI.
5. Third-Party Services and Integrations
5.1 Integrations. The Services may integrate with third-party products or services (“Third-Party Services”). Customer’s use of Third-Party Services is governed by those third parties’ terms, not this Agreement.
5.2 Data Sharing. By enabling an integration, Customer authorizes Remix to exchange relevant Customer Data with the Third-Party Service as necessary for the integration.
5.3 Disclaimer. Remix is not responsible for Third-Party Services and disclaims all liability arising from their acts or omissions.
6. Professional Services; Beta Features
6.1 Professional Services. Any implementation, training, or consulting services are described in a statement of work and provided on a time-and-materials basis unless otherwise stated.
6.2 Beta/Pre-Release. Remix may offer previews, betas, or experimental features (“Beta Features”). Beta Features are provided AS IS, may be modified or discontinued, and may be subject to additional terms. Customer assumes all risk.
7. Security
Remix implements administrative, technical, and physical safeguards designed to protect the Services and Customer Data, including encryption in transit, access controls, and monitoring. Customer is responsible for secure configuration of its environment, devices, and integrations, and for promptly reporting suspected incidents to Remix.
8. Confidentiality
8.1 Definition. “Confidential Information” means non-public information disclosed by one party (“Discloser”) to the other (“Recipient”) that is designated as confidential or that a reasonable person would understand to be confidential, including business, technical, security, and product information, as well as Customer Data.
8.2 Obligations. Recipient will use Confidential Information only to perform under this Agreement, will protect it using at least reasonable care, and will not disclose it except to its personnel and contractors with a need to know who are bound by confidentiality obligations.
8.3 Exclusions. Confidential Information does not include information that is public through no fault of Recipient, already known to Recipient without confidentiality obligations, independently developed, or rightfully received from a third party.
8.4 Compelled Disclosure. Recipient may disclose Confidential Information as required by law, after providing notice (where legally permitted) and reasonable cooperation to seek protective treatment.
9. Intellectual Property; Feedback
9.1 Remix IP. Remix and its licensors own all right, title, and interest in and to the Services, software, models, algorithms, designs, documentation, and all improvements and derivatives (collectively, “Remix IP”). No rights are granted except as expressly stated.
9.2 Feedback. Customer grants Remix a perpetual, irrevocable, royalty-free license to use suggestions or feedback provided by Customer, without restriction or attribution.
9.3 Customer Marks. With Customer’s prior consent, Remix may use Customer’s name and logo to identify Customer as a customer on websites and marketing materials.
10. Warranties; Disclaimers
10.1 Mutual Authority. Each party represents it has the authority to enter into this Agreement.
10.2 Service Warranty. Remix warrants that, during a paid subscription, the Services will perform materially in accordance with the documentation. Customer’s exclusive remedy for breach is re-performance of the Services or termination with a pro-rated refund for the remainder of the term if Remix does not cure within thirty (30) days of notice.
10.3 Disclaimers. EXCEPT AS EXPRESSLY STATED, THE SERVICES, BETA FEATURES, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” REMIX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. REMIX DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLETE.
10.4 No Professional Advice. Outputs may include recommendations or detections. They are for informational purposes only and are not legal, safety, HR, or compliance advice. Customer remains responsible for its policies and decisions.
11. Suspension
Remix may immediately suspend all or part of the Services if: (a) Customer breaches Section 3 (Restrictions/Acceptable Use) or Section 2 (Fees); (b) suspension is necessary to prevent harm or address a security risk; or (c) required by law. Remix will use reasonable efforts to limit suspension and restore service promptly after the issue is resolved.
12. Term; Termination
12.1 Term. This Agreement begins on the Effective Date and continues until all subscriptions have expired or been terminated.
12.2 Termination for Cause. Either party may terminate this Agreement or an affected Order for material breach not cured within 30 days after written notice (10 days for payment breaches).
12.3 Effect of Termination. Upon termination or expiration, Customer will stop using the Services and pay all undisputed amounts due. Upon request within 30 days after termination, Remix will make available a one-time export of Customer Data in a standard format. Thereafter, Remix may delete Customer Data, except as required by law or permitted under Section 4.4.
13. Indemnification
13.1 By Remix (IP Infringement). Remix will defend Customer against third-party claims alleging that Customer’s authorized use of the Services infringes a valid U.S. patent, copyright, or trade secret, and will pay damages and reasonable attorneys’ fees finally awarded, provided Customer: (a) promptly notifies Remix, (b) gives Remix sole control of the defense and settlement, and (c) provides reasonable cooperation. If a claim is likely, Remix may procure continued use, modify the Services, or terminate the affected portion and provide a pro-rated refund. Remix has no obligation for claims resulting from: (i) Customer Data or Third-Party Services; (ii) modifications not made by Remix; (iii) combination with non-Remix products or data; or (iv) use not in accordance with the documentation.
13.2 By Customer. Customer will defend Remix against claims arising from: (a) Customer Data or Customer’s use of the Services in violation of law or this Agreement (including recording/monitoring without required consents), or (b) any Customer integration or device; and will pay damages and reasonable attorneys’ fees finally awarded.
14. Limitation of Liability
14.1 Exclusion. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
14.2 Cap. EXCEPT FOR (i) CUSTOMER’S PAYMENT OBLIGATIONS, (ii) A PARTY’S BREACH OF SECTION 8 (CONFIDENTIALITY), OR (iii) A PARTY’S INDEMNIFICATION OBLIGATIONS, EACH PARTY’S TOTAL AGGREGATE LIABILITY IS LIMITED TO THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO REMIX FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE EVENT.
14.3 Essential Basis. The limitations in this Section are an essential basis of the bargain and apply to the maximum extent permitted by law.
15. Export; Sanctions; Anti-Corruption
Customer will comply with all applicable export control, sanctions, and anti-corruption laws. Customer represents that neither it nor its Authorized Users are subject to U.S. sanctions or located in a restricted territory. Customer will not use the Services for prohibited end uses.
16. Government Users
If Customer is a U.S. Government end user, the Services are “commercial computer software” and “commercial computer software documentation” under FAR 12.212 and DFARS 227.7202, provided with only those rights set forth in this Agreement.
17. Dispute Resolution; Arbitration; Class Waiver (U.S.)
17.1 Informal Resolution. Before filing a claim, a party will provide written notice and cooperate in good faith to resolve the dispute within 30 days.
17.2 Arbitration. Except for claims for injunctive relief or intellectual property infringement, any dispute arising out of or relating to this Agreement will be finally resolved by binding arbitration administered by AAA under its Commercial Arbitration Rules. The seat will be San Francisco, California; one arbitrator; proceedings in English. The Federal Arbitration Act governs interpretation and enforcement.
17.3 Class Action Waiver. Disputes must be brought on an individual basis and not as a class, collective, or representative action.
17.4 Opt-Out. Customer may opt out of arbitration by sending written notice to Remix within 30 days of first accepting this Agreement.
18. Governing Law; Venue
This Agreement is governed by the laws of the State of Delaware, without regard to conflicts of laws rules, except that the FAA governs arbitration. Subject to Section 17, the exclusive jurisdiction and venue for actions not subject to arbitration is the state and federal courts located in San Francisco County, California, and each party waives objections to venue and forum non conveniens.
19. Changes to the Services or Agreement
Remix may update the Services and documentation from time to time. Remix may modify this Agreement for new subscriptions or renewals. For mid-term updates that materially and adversely affect Customer’s rights, Remix will provide notice; continued use after the effective date constitutes acceptance. If Customer objects and cannot reasonably avoid the change, Customer may terminate the affected Order within 30 days of notice and receive a pro-rated refund for the unused, pre-paid portion.
20. Notices
Notices must be in writing and are deemed given when emailed to the addresses on the Order (or to legal@remix.ai for Remix), provided email alone is sufficient for routine notices; legal or indemnification notices must also be sent to the party’s physical address on file (or to Remix, Inc., Attn: Legal, [Address]).
21. Miscellaneous
21.1 Assignment. Neither party may assign this Agreement without the other’s consent, except either party may assign to an affiliate or in connection with a merger, reorganization, or sale of substantially all assets, provided the assignee is not a direct competitor of the non-assigning party and assumes all obligations.
21.2 Force Majeure. Neither party is liable for delays or failures due to causes beyond reasonable control (e.g., acts of God, labor disputes, internet failures, government actions).
21.3 Subcontractors. Remix may use subcontractors, including cloud providers, and remains responsible for their performance.
21.4 Order of Precedence. In case of conflict: Order → DPA or jurisdiction-specific addenda → this Agreement → documentation.
21.5 Severability; Waiver. If any provision is unenforceable, it will be modified to render it enforceable, or if not possible, severed; the remainder remains in effect. No waiver is effective unless in writing.
21.6 Entire Agreement. This Agreement, together with all Orders and incorporated terms, is the parties’ entire agreement on the subject and supersedes prior or contemporaneous agreements.
21.7 Headings; Interpretation. Headings are for convenience only. “Including” means “including without limitation.”
22. Service-Specific Terms (Spatial, Vision, and Recording)
22.1 Spatial Calling; Vision Analytics. Features may process visual, audio, and spatial data to generate detections (e.g., queue length, PPE adherence). Outputs may be probabilistic and are subject to environmental variables (lighting, occlusion, camera placement). Customer is responsible for validating outputs and setting thresholds appropriate to its operations.
22.2 Employment and Compliance Uses. Customer will not rely solely on automated outputs for decisions with legal or similarly significant effects (e.g., employment actions) without appropriate human review and required notices.
22.3 Hardware Devices. If Customer deploys Remix-provided or Customer-provided devices, Customer is responsible for installation, maintenance, connectivity, and compliance with all site rules and regulations.
23. Support; Service Levels
Unless otherwise specified in an Order or SLA, standard support is provided via email during business hours. Remix does not guarantee uptime or response times except as stated in an applicable SLA. Remedies for SLA failures are as specified in the SLA and are Customer’s exclusive remedies.
24. Definitions (Supplemental)
Documentation: the then-current technical and usage materials for the Services.
Usage Data: data relating to use, performance, diagnostics, and technical information about Customer’s use of the Services.
High-Risk Activities: activities where failure of the Services could lead to death, personal injury, or severe environmental or property damage.
By using the Services, you acknowledge that you have read and agree to this Agreement.
Privacy Policy
Effective Date: September 11, 2025
This Privacy Policy describes how Remix, Inc. (“Remix,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information in connection with the Remix AI Manager platform, including our websites, web and mobile applications, software, devices, APIs, and related services (collectively, the “Services”).
This Policy applies to (i) individuals who visit our sites or interact with our Services on their own behalf (“Users”) and (ii) personnel of our business customers who access the Services under a customer account (“Authorized Users”). Where we process personal information on behalf of a business customer pursuant to a services agreement and data processing terms, we act as that customer’s processor/service provider and that agreement governs. In all other cases, we act as a controller (or equivalent term under applicable law).
If you have questions or would like to exercise your privacy rights, contact us at [privacy@remix.ai] or [Remix, Inc., Attn: Privacy, [Address]].
1. Information We Collect
We collect information in the following categories:
A. Identifiers and Contact Information. Name, account ID, username, email address, phone number, employer, role/title, and similar identifiers.
B. Account, Commercial, and Billing Data. Passwords or credential hashes, subscription plans, purchase and payment details (processed by our payment processor), customer support requests, preferences, and communications with us.
C. Operational and Service Data.
Device and Usage Information: IP address, device IDs, app version, browser type, operating system, settings, language, crash logs, diagnostics, and telemetry.
Log and Event Data: Timestamps, feature usage, configuration changes, and audit trails.
Integration Data: Information received from third-party systems you connect (e.g., POS, workforce scheduling, ticketing, sensors, cameras), consistent with your settings.
D. Visual, Audio, and Spatial Data (where enabled). Video, audio, depth data, 2-D/3-D reconstructions, scene metadata, computer-vision detections, and related annotations captured or transmitted by the Services, including “spatial calling” streams and recordings, as configured by your organization.
E. Geolocation and Network Data. Approximate location derived from IP, network identifiers, and Wi-Fi/Bluetooth metadata where you permit.
F. Inference Data. Profiles, scores, and recommendations generated by the Services (e.g., operational insights, checklists, issue detection), including confidence levels and explanations where available.
G. Sensitive Information. We do not require sensitive personal data (e.g., precise biometric identifiers) to provide the Services. If your organization enables features that may process elements that could be deemed sensitive in certain jurisdictions (e.g., face bounding boxes for presence detection), we will process such data only under your organization’s instructions and applicable data protection terms.
H. Public/Third-Party Data. Information from publicly available sources and service providers (e.g., fraud prevention, enrichment) consistent with law.
You may decline to provide certain information; however, some features may not function properly without it.
2. Sources of Information
Directly from you when you create an account, use the Services, or communicate with us.
From your organization and administrators who configure and manage the Services.
Automatically through cookies, SDKs, pixels, and similar technologies (see Section 10).
From integrated systems and third-party providers you authorize.
3. How We Use Information
We use information for the following purposes and legal bases (where applicable):
Provide and Operate the Services (contract performance): to authenticate users, deliver features, process transactions, maintain audit trails, and provide customer support.
Analyze and Improve (legitimate interests/consent): to measure usage, debug, enhance quality, develop new features, and ensure reliability and safety.
Security and Fraud Prevention (legitimate interests/legal obligation): to protect accounts, investigate anomalies, prevent abuse, and enforce our terms.
Personalization (legitimate interests/consent): to tailor content, recommendations, and configurations.
Communications (legitimate interests/consent): to send service, transactional, and administrative messages; and, where permitted, product and marketing updates (you can opt out anytime).
Compliance (legal obligation): to comply with law, respond to lawful requests, and maintain records.
De-identified and Aggregated Uses: to develop statistics, benchmarks, and insights that do not identify individuals or customers.
AI/Model Disclosures. We may use your information to power model-driven features within your account. We do not use Customer Data to train models that are made available to other customers unless you expressly opt in. We may use de-identified/aggregated data for model evaluation and improvement.
Automated Decision-Making. The Services may generate recommendations or flags (e.g., compliance alerts). We do not make decisions with legal or similarly significant effects solely by automated means without appropriate human review and required notices.
4. How We Share Information
We share information under appropriate protections with:
Service Providers/Processors. Vendors who host, analyze, and support the Services (e.g., cloud, storage, communications, analytics, security, payments).
Integration Partners. Third-party systems you connect (e.g., POS, cameras, scheduling, sensors) per your configuration.
Affiliates. For support and operations consistent with this Policy.
Business Transfers. In connection with mergers, financings, acquisitions, or sale of assets, subject to confidentiality.
Legal and Safety. To comply with law, respond to lawful requests, protect rights, safety, and property, and prevent fraud or misuse.
With Your Direction or Consent. As you request or authorize.
No Selling; Limited “Sharing.” We do not “sell” personal information as defined by U.S. state privacy laws. We do not “share” personal information for cross-context behavioral advertising unless you opt in (where applicable) and may honor Global Privacy Control (GPC) signals as an opt-out where required.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described, including providing the Services, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods may be configured in your account or governed by your organization’s instructions and our data processing terms. We may retain de-identified/aggregated data without time limit.
6. Security
We implement administrative, technical, and physical safeguards designed to protect information, including access controls, encryption in transit and at rest (where applicable), network and application monitoring, and employee training. No security program is infallible; you are responsible for maintaining the confidentiality of your credentials and promptly notifying us of any suspected compromise.
7. Children’s Privacy
The Services are not directed to children under 13 (or other age as defined by local law), and we do not knowingly collect personal information from them. If we learn we have collected such information, we will take reasonable steps to delete it.
8. International Data Transfers
We may transfer, store, and process information in countries other than where it was collected, including the United States. Where required, we use approved transfer mechanisms (e.g., Standard Contractual Clauses and supplementary measures) to protect personal information subject to cross-border transfer restrictions.
9. Your Rights and Choices
Depending on your location, you may have the rights to:
Access/Know the categories and specific pieces of personal information we hold about you.
Correct/Rectify inaccurate information.
Delete/Erase information, subject to exceptions.
Port certain information to another service.
Restrict or Object to certain processing (including processing based on legitimate interests).
Opt Out of targeted advertising, “selling,” or “sharing” of personal information (as defined by applicable laws).
Opt Out of profiling in furtherance of decisions that produce legal or similarly significant effects.
Withdraw Consent where processing is based on consent.
To exercise rights, contact us at [privacy@remix.ai] or use available in-product tools. If you are an Authorized User of a business customer, we may refer your request to your organization’s administrator. You may appeal a denial of your request by replying to our response with “Appeal.”
Marketing Communications. You may opt out of marketing emails via the unsubscribe link. We may still send transactional or service emails.
Do Not Track/Global Privacy Control. We respond to GPC where required. We do not respond to browser “Do Not Track” signals at this time.
10. Cookies and Similar Technologies
We and our providers use cookies, pixels, SDKs, and similar technologies to operate and improve the Services, remember settings, authenticate users, measure performance, and personalize content. You can manage cookies through your browser or device settings; some features may not function if certain cookies are disabled. Where required, we obtain consent before setting non-essential cookies.
11. Role-Based Processing; Customer Instructions
For enterprise deployments, we process Customer Data strictly under the customer’s instructions, including with respect to collection from cameras, sensors, or third-party systems, retention configurations, user access, and deletion. Customers are responsible for providing any required notices to their personnel and for obtaining necessary consents. Our commitments as a processor/service provider are set out in our Data Processing Addendum (“DPA”).
12. AI, Vision, and Recording Features
The Services may include optional features such as spatial calling, video analytics, and audio capture. Administrators control whether capture or recording occurs and who may access the resulting data. We provide in-product indicators where feasible when recording is active. You must comply with all applicable notice and consent requirements, including for audio/video, workplace monitoring, and state wiretap laws. Where legally required, we provide functionality to disable or limit specific detections.
13. Third-Party Services
The Services may link to or integrate with third-party sites, services, and platforms. Your use of those services is governed by their terms and privacy policies, not this Policy. We are not responsible for third-party practices.
14. California and U.S. State Privacy Disclosures
Notice at Collection. We collect the categories of personal information listed in Section 1 for the purposes described in Section 3. We retain information consistent with Section 5. We do not “sell” personal information and only “share” personal information for cross-context behavioral advertising with opt-in where applicable.
Your California Rights. California residents have the rights described in Section 9. You may designate an authorized agent to submit requests on your behalf, subject to verification. We will not discriminate against you for exercising your rights.
Sensitive Personal Information. We do not use or disclose sensitive personal information for purposes that require a right to limit under California law.
Shine the Light. California residents may request certain information about our disclosure of personal information to third parties for their direct marketing. We do not share personal information with third parties for their direct marketing.
Nevada. We do not sell covered information as defined under Nevada law. Nevada residents may submit sale opt-out requests to [privacy@remix.ai].
15. EEA/UK/Swiss Disclosures
Controller. For non-enterprise use, Remix, Inc. is the controller. For enterprise use, we act as processor to our customer (the controller).
Legal Bases. Our legal bases for processing are contract performance, legitimate interests (e.g., to secure and improve the Services), consent (where required), and legal obligation.
Your Rights. EEA/UK/Swiss individuals have the rights described in Section 9. You may lodge a complaint with a supervisory authority. If we rely on consent, you may withdraw it at any time without affecting prior processing.
Data Transfers. See Section 8 regarding transfer mechanisms.
16. Changes to This Policy
We may update this Policy from time to time. The updated version will be indicated by an “Effective Date” and will be posted within the Services. Material changes will be communicated as required by law. Your continued use of the Services after the Effective Date constitutes acceptance of the updated Policy.
17. Contact Us
Remix, Inc.
Attn: Privacy
[Address]
Email: [privacy@remix.ai]
18. Definitions
Customer Data: Information processed by Remix on behalf of a business customer pursuant to a services agreement, including content ingested from cameras, sensors, POS, scheduling, and similar systems, as configured by the customer.
Personal Information/Personal Data: Information that identifies, relates to, describes, or could reasonably be linked with an identified or identifiable individual, as defined by applicable law.
Processor/Service Provider; Controller/Business: Roles as defined by applicable law.
Sell/Sale; Share/Sharing; Targeted Advertising: As defined by applicable U.S. state privacy laws.
De-identified Data: Data that cannot reasonably be used to infer information about, or otherwise be linked to, an identified or identifiable individual.
19. Supplemental Terms for Recordings and Spatial Data
Where your organization enables recording or spatial features, the following apply in addition to the DPA:
Configuration & Transparency. Administrators must configure capture, retention, and access settings consistent with applicable law and organizational policy, and implement appropriate notice to affected individuals.
Access Controls. Access to recordings, detections, and related metadata is restricted to authorized personnel with a legitimate need.
Export/Deletion. Export and deletion tools are available to administrators; requests by individuals will be coordinated with the customer.
Prohibited Uses. Unless expressly authorized by the customer and permitted by law, recordings and detections may not be used for automated decision-making producing legal or similarly significant effects about an individual (e.g., employment decisions) without appropriate human review and safeguards.
20. Jurisdiction-Specific Addenda
We may publish jurisdiction-specific addenda or enterprise DPAs that supplement this Policy. In the event of a conflict between such terms and this Policy, the supplemental terms control to the extent of the conflict.
If you are an administrator or legal contact for an enterprise customer and require a signed DPA, SCCs, or security documentation, contact us at [privacy@remix.ai].